We’re sorry if you’re not happy with your jewelry piece. Requests for returns and exchange are on a case-to-case basis. We will first look into your situation before taking the request. Item/s that are returned are subject to evaluation and will not qualify for a refund or exchange if they do not meet the required conditions.  

To be eligible for a return/exchange, the item/s must be in the same condition that you received it with all its original packaging. You may exchange the item with another color/size/design for as long as it has the same value or higher.

Should the chosen replacement have a lesser selling price, Eligius Jewelry Collection LLC will not be liable to refund the price difference. But if the replacement has a higher selling price, the customer shall pay the price difference plus the additional shipping cost due to the increase in value. 

Returns or exchanges are NOT ALLOWED in the cases described below:

• Change of mind.
• Damaged products due to improper care.
• Made-to-order/Personalized/customized jewelry pieces. 
• Late receipt of parcel due to courier delays. 

Should you receive a wrong, defective, or missing item/s, kindly get in touch with us within 48 hours of receiving it. 

Are returns free?

All shipping costs both for the return and shipment of new item/s will be shouldered by you. With the exception for orders with wrong, defective, or missing item/s. Additionally, refund value is based on the product(s) purchased only. The shipping fee will not be refunded or be available to be used as a store credit. For safety and your peace of mind, we recommend shipping the items with a courier that offers insurance. 

Eligius Jewelry Collection LLC will not be responsible for any lost parcels that we do not ship. Lost parcels that are shipped back will not be eligible for a store credit/return/exchange. 

How long is the warranty period?

If you received your order in prime condition, but it broke sometime within 30 days, send us a message with the photo of the defective jewelry and we will sort it out. But note that Eligius Jewelry Collection LLC reserves the right to assess on a case by case basis.

If the item was purchased online either from the official website or through our Facebook or Instagram page, please get in touch first with our customer service team at info@eligiusjewelry.comto have the case assessed.

I received a defective product. Help?

Accidents during shipment do happen, but don’t worry! Just send us a message with your order number, and a clear photo of the item/s including all its original packaging as well as the courier pouches. We’ll need all these as evidence so we can report them to the courier. We cannot move forward with an investigation in case of failure to provide any photo/s. 

I received a wrong/missing item. What do I do?

Oops, we may have overlooked the shipping. We’re really sorry! Just follow the steps below:

Step 1: Send us a message via email at info@eligiusjewelry.com

Step 2: Tell us what went wrong, your order number, and a clear photo of the item(s) and we’ll get back to you ASAP. We are always happy to help but we also reserve the right to assess on a case by case basis, in line with our return/exchange policies.  

Step 3: Upon submitting your request, our team will be in touch to guide you personally through the next steps.

If you are required to ship anything back to us, kindly ensure it is shipped with a courier that has a tracking system and offers insurance.